What is the
Big Difference Scheme?

The Big Difference Scheme can help customers who are in receipt of a low income and struggling to pay their water charges. If eligible for the scheme, you could receive up to 90% off the average Severn Trent water bill.


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Who is eligible?

The scheme is open to all Severn Trent Water customers who are in receipt of a low income.

If you have a child who is eligible for income based free school meals, please apply to the scheme.

Will I need to provide proof of my income?

Yes – You will need to provide proof of ALL household income. We can accept recent pay slips, bank statements and benefit award letters as evidence. If you are in receipt of Universal Credit, you must send your full breakdown showing how it has been calculated.

If you have a child who is eligible for income based free school meals, we require proof of eligibility in the form of a letter from your local Council or school.

How to apply

  • Apply at bigdiff.co.uk

  • Complete the online application form

  • Submit your application

What happens once my application has been submitted?

We will assess your application against the set criteria and inform you of our decision by email or post.

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