A new partnership has helped thousands of families in the Severn Trent area cut their water bills by up to 90% since it was launched six months ago.

Charitable body, Severn Trent Trust Fund (STTF), is an administrator of The Big Difference Scheme (BDS) working in partnership with Severn Trent Water to support vulnerable families that may be finding it difficult to pay their household bills.

The Trust has been able to help 8,000 families in the last six months to reduce their water bill.

“We are delighted with the success of BDS so far,” says Kim Wootton, Operations Director at STTF. “We have helped many families.  For some it has been the first time they have ever had to seek help but in most cases the financial difficulties have been brought about following unexpected life changes such as illness or divorce.”

“In keeping with the ethos of STTF we offer a helping hand to deal with these situations and work towards providing the skills and tools to help people manage their money more effectively by reducing outgoings as they plan their future budgets.”

BDS is still available and those that live in the Severn Trent Water area who are finding it difficult to pay water charges can apply. Awards will vary but low income families are most likely to meet the criteria and could be eligible for a reduction of 10% to 90% off their water bills for a full twelve months.

“We can assess people for a grant for water debt and their eligibility for The Big Difference Scheme at the same time,” says Kim, “making it one easy step to access both sources of financial support.”

Applications can be made on–line at or by contacting STTF on 0300 123 0890.

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