Severn Trent Water have reallocated the funding previously provided to the
Severn Trent Trust Fund (STTF) and have expanded the 'Big Difference Scheme' social tariff to include a more rounded support package for customers with excessive arrears. As a result, the Severn Trent Trust Fund stopped accepting new water grant applications on Friday 8th September 2023.
If you applied before the deadline, your application will not have been affected and you will have now received your grant decision in writing. Any new applications received after 8th September 2023 will not be processed.
If you require additional support to pay your bill, Severn Trent have a range of services available to you, please visit Help when you need it.