“For Severn Trent customers who struggle to pay their bills, we operate a wide range of options to offer support when they need it most. One of the most important ways for us to support those in need is the Severn Trent Trust Fund, which we established in 1997. Since then, we have donated more than £56 million for the benefit of 300,000 people across our region who have fallen behind with their payments. This financial year, we have donated £3.5 million to the Fund. Any customer is welcome to apply for help with water and even other debts as well. In fact, around two-thirds of customers who receive a grant from the fund go on to become pay future bill payers.”