What is the Big Difference Scheme?

The Big Difference Scheme can help customers who are in receipt of a low income and struggling to pay their water charges. If eligible for the scheme, you could receive up to 90% off the average Severn Trent water bill.

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Severn Trent Trust Fund

People unable to meet the cost of water charges and who live in the Severn Trent area can apply for help.

The policy and grant making is overseen by independent Trustees who ensure that the money goes where it is most needed. Day to day management and administration is delegated to our wholly owned subsidiary Auriga Services Ltd who use their expertise to administer other Trusts and to keep costs down.

People unable to meet the cost of water charges and who live in the Severn Trent area can apply for help to us directly and organisations that work in the area of debt advice can also apply for grants.

To get all the help and support required, call us free on 0121 355 7766

Apply online now Annual review

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Area map

The Severn Trent Trust Fund Area covers over 8,337 square miles and 8 million people

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For Severn Trent customers who struggle to pay their bills, we operate a wide range of options to offer support when they need it most. One of the most important ways for us to support those in need is the Severn Trent Trust Fund, which we established in 1997. Since then, we have donated more than £56 million for the benefit of 300,000 people across our region who have fallen behind with their payments. This financial year, we have donated £3.5 million to the Fund. Any customer is welcome to apply for help with water and even other debts as well. In fact, around two-thirds of customers who receive a grant from the fund go on to become pay future bill payers.

Andy Hughes,
Head of Credit Management, STW

Do you have Severn Trent Water arrears outstanding that you cannot afford to pay back?

What is the Big Difference Scheme?

Severn Trent Trust Fund

People unable to meet the cost of water charges and who live in the Severn Trent area can apply for help.

News

Area map