BEFORE COMPLETING ONE OF THE APPLICATION FORMS, PLEASE READ THE NOTES BELOW CAREFULLY
Important: The online and offline application forms CANNOT be used to apply for grants for bankruptcy fees. Please call 0121 355 7766 for a bankruptcy application form.
THE TRUST CAN HELP YOU WITH THE FOLLOWING:
- Severn Trent Trust Fund can consider making a grant to meet water and/or sewerage charges due to Severn Trent Water if you are in hardship and unable to pay
- The Trust can also help with water or sewerage charges which are collected by other companies or organisations on behalf of Severn Trent Water
- In certain cases, the Trust can also consider giving some help to meet other essential bills, household needs or priority debts
- The BIG Difference Scheme – is for customers who are struggling to pay their water charges.
- Customers do not need to be in arrears.
- Customers can be in receipt of benefits or working.
- Reductions range from 10% – 90% off the average yearly charge.
- The scheme will check if any other support schemes are available to customers, such as WaterSure, Water Direct or a water meter before assessing eligibility for the Big Difference Scheme.
THE TRUST CANNOT HELP YOU WITH THE FOLLOWING:
- Court fines, catalogue debts, credit cards, personal loans or other forms of borrowing
- Social Fund loans/benefit overpayments/Tax Credit overpayments now being reclaimed.
- The Trust cannot give you a loan or give help with bills you have already paid or items that you have already bought.
FILLING IN THE FORM
- Please answer all the questions in the application forms.
- When filling in an application form, it is very important that you give us as much information as possible about your circumstances, including (if applicable) dates of unemployment, illness etc.
- Information given will be kept confidential and will only be used by Severn Trent Trust Fund.
- If you have any difficulties in completing one of the forms, please go to your nearest Money Advice Centre or Citizens Advice Bureau for help. Or, you can talk to us direct on 0121 355 7766.
WHEN WE RECEIVE YOUR APPLICATION FORM
- You may receive a telephone call or home visit as part of our assessment process. When we receive your application, we will write to you, by return of post, acknowledging receipt and provide you with a reference number. Please quote your reference number when contacting us. We cannot deal with queries without it. We will also let you know how long you may need to wait for a decision.
- If we are able to help you with your water/sewerage charges, a payment will be made directly to your supplier. We will write to you to inform you of this payment.
- If we are able to help you with other bills or household needs a payment will be made directly to your supplier or our designated retailer. We will inform you in writing.
- If we are unable to help you with either kind of payment, we will inform you of the decision in writing.
APPLYING TO THE TRUST FUND AGAIN
- The Trust will not normally consider more than one application from the same person. One of the Trust’s aims is to help people out of immediate financial difficulties and wherever possible through debt counselling/money advice to encourage and help financial stability in the future.
- If after a period of two years since being given a grant, your financial situation has deteriorated further, you may make another application to the Trust.
- If the Trust is not able to give you a grant, you may apply again after six months.
Please note that the decision of the Trustees on your
application is final.