People unable to meet the cost of water charges and who live in the Severn Trent Area can apply for help.

Severn Trent Trust Fund is an independent grant making trust first set up in 1997.

A registered charity; the Trust is helping people out of poverty and debt – thanks to generous donations by the UK Midlands based water company, Severn Trent Water Limited. The policy and grant making is overseen by independent Trustees who ensure that the money goes where it is most needed.

Apply Now

The BIG Difference Scheme






The BIG Difference Scheme is available to those customers of Severn Trent Water.

The Scheme:-

  • Is accessible to all customers who receive either water and/or sewerage services from Severn Trent Water
  • Is available to all customers regardless of age and employment status
  • Offers customers a reduction ranging between 10% – 90%* off the average yearly charge.
  • Is valid for 12 months from date of acceptance.
  • Can provide extra help for anyone finding it difficult to pay water charges.



Andy Hughes , Head of Credit Management, Severn Trent Water, explains:

“For Severn Trent customers who struggle to pay their bills, we operate a wide range of options to offer support when they need it most. One of the most important ways for us to support those in need is the Severn Trent Trust Fund, which we established in 1997. Since then, we have donated more than £56 million for the benefit of more than 600,000 people across our region who have fallen behind with their payments.  This financial year, we have donated £3.5 million to the Fund. Any customer is welcome to apply for help with water and even other debts as well. In fact, around two-thirds of customers who receive a grant from the fund go on to become pay future bill payers.”

Severn Trent & The Local Community 

View More Stories





Work out your weekly budget


Download your Weekly Budget Sheet which you can use to work out your budget on your computer…

Read More